Refund policy
SHIPPING
We ship both locally and worldwide.
All orders take between 2 to 7 business days to be delivered, and we ship within 2 to 3 business days.
Delivery times may vary depending on location, shipping method, and other factors.
Every order qualifies for free shipping.
Depending on the destination country, additional customs fees may apply.
COVID-19
Please note that it may take up to 48 hours to receive an email response.
Impact of COVID-19
As we all navigate the ongoing and unexpected impact of COVID-19, Sunny Sup is directly affected by government guidelines on social distancing, essential business regulations, and the indirect impact of shipping delays from our suppliers to our customers.
As guidelines continue to evolve, we remain committed to providing high-quality products and customer service to the best of our abilities. We are also experiencing constant delays from our suppliers.
Please understand that patience is essential during these times, especially when working with small independent businesses.
Placing an Order
Simply add as many items as you’d like to your cart while browsing our store.
When you're ready to checkout, go to your cart and click "Proceed to Checkout." Follow the instructions by providing your shipping details and selecting a payment method for your items. We will ship your package within 2 to 3 business days.
Our support team is always happy to assist you every step of the way!
Returns & Refunds
Your 100% satisfaction is important to us.
- If a product is damaged, we offer a 100% refund if photos can be provided.
- To be eligible for a return, the items must be unopened, unused, undamaged, and accompanied by proof of purchase.
- To qualify for a refund, you must contact us within 15 days so we can begin the return process on your end.
To initiate a return, please use our Contact Us page with the subject "Returns" and include your order number, name, and reason for return.
The seller will provide instructions on where to send the returned items. We strongly recommend that customers keep proof of shipment when returning items to avoid "lost package" situations.
Please note: Customers are responsible for the shipping costs of returned items.
Once the returned item is received and inspected, the customer will receive a confirmation email informing them of the refund status.
If the refund is approved, it will be processed, and a credit will be automatically applied to the customer's credit card or original payment method shortly after.